![]() Hello, Thank you for sharing your comments regarding your recent visit to Harrah’s Laughlin. We hope you will give us another opportunity to create a better experience. ![]() I’m also pleased to mention that our South Tower rooms offer coffee makers and refrigerators. We are also planning on starting a complete remodel project of our South Tower rooms which we expect to be completed by the end of the year. I’m pleased to mention that we are updating our rooms with fresh paint, new carpeting and mattresses where needed, some new furnishings and some other projects and will continue our efforts through 2017. I am pleased to learn that our Guest Service Manager was helpful and removed the Resort Fee as an additional apology. Please be assured that negative comments are taken very seriously and I’m confident that your concerns have been reported so that they may be used to improve our product and services. I’m very concerned about the condition of the rooms you were checked into. We are very sorry to learn that you didn’t enjoy your stay.
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